Vanguard Health Nurse Portal

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Access everything you need before, during, and after your contract.

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Compliance Requirements

Before commencing any placement, you must complete all onboarding and compliance requirements to meet Vanguard Health’s minimum compliance standards and contractual obligations. This includes, but is not limited to:

  • AHPRA Registration
  • Police Check
  • Work Rights
  • Immunisation Evidence
  • Mandatory Training
  • Working With Children Check
  • 100 Points of ID

You are responsible for maintaining compliance for the duration of your engagement. Failure to do so may result in suspension or cancellation of your placement.

Travel

Where travel has been approved as part of your placement:

  • Travel incentives, arrangements, and conditions vary by placement and may include restrictions on how travel to the location can be undertaken.
  • Travel may be arranged either through Vanguard Health’s corporate travel provider or by the candidate, as outlined in the Candidate Placement Agreement.
  • Driving to your placement is welcomed; however, candidates should be aware that during the wet season in northern regions of Australia, road access may be limited and weather conditions unpredictable.
  • Approved travel arrangements, including any cost caps, are detailed in your Candidate Placement Agreement.
  • Where travel costs are capped, any expenses exceeding the approved amount are the responsibility of the candidate and may be recovered via wage deduction (subject to an Authority to Deduct form) or bank transfer.
  • Travel time and travel days are not paid.

For placement-specific travel details, always refer to your Candidate Placement Agreement.

Accommodation

If Accommodation is provided or subsidised as part of your placement:

  • Accommodation is primarily supplied by the health service and may be onsite or offsite, subject to availability.
  • You may encounter a change of accommodation during placement due to availability.
  • Accommodation is generally provided with shared facilities unless otherwise specified and may include dongas, dormitory-style accommodation, or shared housing.
  • Accommodation allowances (where applicable) are paid in line with your Candidate Placement Agreement.
  • Any costs exceeding the approved allowance are the responsibility of the candidate and may be recovered via wage deduction (subject to an Authority to Deduct form) or by bank transfer.
  • Accommodation allowances do not apply to onsite accommodation unless otherwise specified in your Placement Agreement.

Professional Conduct & Expectations

While on placement, you are expected to:

  • Work within your scope of practice
  • Comply with host health service policies and procedures
  • Maintain professional behaviour at all times
  • Escalate clinical or operational concerns promptly
  • Abide by Vanguard Health’s Code of Conduct and Values at all times
  • Maintain open and honest communication with your dedicated Workforce Consultant and Coordinator, as this is key to a successful working relationship

Any incidents, injuries, or safety concerns must be reported immediately to the host health service and Vanguard Health.

Timesheet

  • Pay day is Thursday
  • Timesheets must be completed accurately for each shift worked.
  • Weekly/fortnightly processing in arrears for shifts worked the previous week.
  • Timesheets are submitted via email directly to the Payroll Team.
  • Timesheets must be approved by the relevant Nurse Unit Manager (NUM) or Workforce Manager prior to submission for payment.

Cut-off Time:
Approved paper timesheets must be received by 12:00 pm (AEST) Tuesday. Late or unapproved timesheets will result in payment being processed in the following pay cycle. If you have any questions regarding your pay, please contact the Payroll Team.

Payroll Team Contact Details:
📧payroll@vanguardhealth.com.au
📞07 3831 3004

Reimbursement

Claim Process
- Submit via Employment Hero
- Upload tax invoice
- Include placement location
- Submit within 14 days of contract completion

‍Processing Time
‍
Approved claims paid within 14 business days.

Approved expenses may be reimbursed in accordance with Vanguard Health policy.

  • Claims must be submitted via the Employment Hero (EH) app
  • Receipts must be clear, legible tax invoices and include an ABN and date of purchase
  • Claims must clearly state the placement location and purpose of the expense
  • Claims must be submitted within 14 days of contract completion
  • Approved claims will be processed and paid within 14 days of submission

Please refer to the Vanguard Health Travel Policy and your candidate placement agreement for details on eligible reimbursable expenses. Incomplete, incorrect, or late claims may be rejected.

Additional Information

Wellbeing & Support

Your wellbeing matters to us. Working away from home, in regional or remote locations, can be both rewarding and challenging. Vanguard Health iscommitted to supporting your mental, emotional, and professional wellbeing throughout your placement.

Employee Assistance Program (EAP)

All Vanguard Health employees have access to a confidential Employee Assistance Program (EAP) at no cost to you. The EAP provides short-term counselling and support for a range of personal and work-related matters, including:

  • Stress, fatigue, and burnout
  • Anxiety, mental health, and emotional wellbeing
  • Workplace challenges or conflict
  • Personal, family, or financial concerns

The EAP is confidential, voluntary, and available during and outside business hours. Access details will be provided during onboarding or can be obtained from the Workforce Team at any time.

Call 1800 818 728 if you need EAP services at anytime.

CRANAplus Bush & Remote Support Services

For nurses working in regional, rural, or remote locations, additional bush support services may be available. These services are designed to support clinicians working in isolated environments and may include:

  • 24/7 clinical advice or escalation pathways
  • Peer support and debriefing
  • Mental health and wellbeing resources specific to remote practice
  • Cultural safety and community support guidance

If you are feeling overwhelmed, isolated, or unsafe at any time, we encourageyou to reach out immediately to: Your Nurse Unit Manager, and/or The Vanguard Health Workforce Team

Early communication allows us to provide timely support and ensure your safety,wellbeing, and success on placement.

Call 1800 805 391 if you need CRANAplus Bush & Remote Support Services at anytime.

Key Contact Details

Nursing Workforce Team:
📧Workforce@vanguardhealth.com.au
📞07 3831 3008

Payroll Team Contact Details:
📧Payroll@vanguardhealth.com.au
📞07 3831 3004

Want a copy of our operational handbook?

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