Access everything you need before, during, and after your contract.
Select a tile below to quickly navigate to the information you need
Before commencing any placement, you must complete all onboarding and compliance requirements to meet Vanguard Health’s minimum compliance standards and contractual obligations. This includes, but is not limited to:
You are responsible for maintaining compliance for the duration of your engagement. Failure to do so may result in suspension or cancellation of your placement.


Where travel has been approved as part of your placement:
For placement-specific travel details, always refer to your Candidate Placement Agreement.
If Accommodation is provided or subsidised as part of your placement:


While on placement, you are expected to:
Any incidents, injuries, or safety concerns must be reported immediately to the host health service and Vanguard Health.
Cut-off Time:
Approved paper timesheets must be received by 12:00 pm (AEST) Tuesday. Late or unapproved timesheets will result in payment being processed in the following pay cycle. If you have any questions regarding your pay, please contact the Payroll Team.
Payroll Team Contact Details:
📧payroll@vanguardhealth.com.au
📞07 3831 3004
Claim Process
- Submit via Employment Hero
- Upload tax invoice
- Include placement location
- Submit within 14 days of contract completion
Processing Time
Approved claims paid within 14 business days.
Approved expenses may be reimbursed in accordance with Vanguard Health policy.
Please refer to the Vanguard Health Travel Policy and your candidate placement agreement for details on eligible reimbursable expenses. Incomplete, incorrect, or late claims may be rejected.
Your wellbeing matters to us. Working away from home, in regional or remote locations, can be both rewarding and challenging. Vanguard Health iscommitted to supporting your mental, emotional, and professional wellbeing throughout your placement.
All Vanguard Health employees have access to a confidential Employee Assistance Program (EAP) at no cost to you. The EAP provides short-term counselling and support for a range of personal and work-related matters, including:
The EAP is confidential, voluntary, and available during and outside business hours. Access details will be provided during onboarding or can be obtained from the Workforce Team at any time.
Call 1800 818 728 if you need EAP services at anytime.
For nurses working in regional, rural, or remote locations, additional bush support services may be available. These services are designed to support clinicians working in isolated environments and may include:
If you are feeling overwhelmed, isolated, or unsafe at any time, we encourageyou to reach out immediately to: Your Nurse Unit Manager, and/or The Vanguard Health Workforce Team
Early communication allows us to provide timely support and ensure your safety,wellbeing, and success on placement.
Call 1800 805 391 if you need CRANAplus Bush & Remote Support Services at anytime.
General Enquiries:
📧Workforce@vanguardhealth.com.au
📞07 3831 3004
Nursing Workforce Team:
📧Workforce@vanguardhealth.com.au
📞07 3831 3008
Payroll Team Contact Details:
📧Payroll@vanguardhealth.com.au
📞07 3831 3004
We understand you might be heading somewhere without quality internet and phone reception and this information may not always be accessible. Which is why we've compiled all the information above and more into a downloadable handbook for you to save on your chosen device!
Complete this form below to receive your free copy of our operational handbook